Store Policy

Pet Paradise Supermarket Privacy Policy

Last updated: January 1 st. 2021

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Pet Paradise Supermarket, Inc. and its affiliates ("Pet Paradise Supermarket" or "we", "our", "us") respects the privacy of our consumers. This Privacy Policy ("Privacy Policy") explains the type of information we collect from individuals that visit our websites (each, a "Site") or use our mobile applications (each, an "App") where this Privacy Policy is posted or otherwise connect with us offline such as via telephone ("Offline Services", and collectively with all Sites and Apps, the "Services" or individually, a "Service"), and how we store, use, disclose and protect such information. This Privacy Policy also provides employment applicants with information about the categories of personal information that we collect from them, and the purposes for which applicants’ personal information is used. By using or accessing our Services, you agree to the collection, storage, use and disclosure of your information as described in this Privacy Policy.

OVERVIEW

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  • We collect personal information from users of our Services that identifies you as an individual when it is voluntarily provided by you, such as your name and email address.

  • We automatically collect browsing information and other information from users of our Services that does not identify you as an individual, but may identify your device, such as information about your browsing activities and information about the devices you use to access the Services.

  • This information is collected to provide, manage, analyze and improve the features and functions available on or through the Services, for marketing purposes and for our internal business purposes.

  • We also collect personal information from individuals who wish to apply for a job at Pet Paradise Supermarket.

  • California residents have the right to request access to or the deletion of their personal information as set forth in the ACCESS TO YOUR INFORMATION section below.

  • Information about our data collection during the prior 12 months is further described below.

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WHAT INFORMATION WE COLLECT

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Information you give us. 

We collect and maintain information that you may provide to us through use of our Services, including your name, shipping address, billing address, credit card information, telephone number(s), email address(es) and purchase/return/exchange data. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction such as contact and payment information; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content in publicly available forums on our Services (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our Services; when you post information about us on third party social media platforms (each, a "Social Media Service"), we may collect such information through an integration with the Social Media Service provider; when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birthdate, size, weight, prescriptions, veterinary and pet health information, and photos.

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Information automatically collected. 

We use technology to automatically collect other information about you when you visit our Services or view our advertisements. See Cookies and Interest Based Advertising, below. This information helps our online Services work correctly and supports our customer marketing and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device IP, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take on our online Service.

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Information collected from other sources. 

We receive information about you from other sources to help us correct or supplement our records, improve the quality of our Services to you and prevent or detect fraud. Such sources may include information collected from payment processors, veterinarians, and shipping carriers. We may use this information consistent with this Privacy Policy.

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Information collected through Social Media Services. 

You may be able to access our Services through Social Media Services. If you log on to our Services through a Social Media Service, you give us permission to access, store and use any information that you permit the applicable Social Media Service to share with us in accordance with your privacy settings with the applicable Social Media Service. When using Social Media Services with our Services, the Social Media Service provider will be able to collect information from you. We may also place tags and other data collection mechanisms on our Services from Social Media Services through which they can collect information about the usage of our Services and their services across multiple devices (such as your smartphone and your computer) for use by both us and such Social Media Service. We are not responsible or liable for the privacy practices or content of the applicable Social Media Service. We encourage you to review, and if necessary, adjust, your privacy settings with the applicable Social Media Service before logging in to our online Services using the applicable Social Media Service.

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INFORMATION FROM CHILDREN

The Services are not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child's parent or guardian, we will use all reasonable efforts to delete such information. We do not sell the personal information of minors under 16 without proper authorization as required by applicable law.

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THIRD PARTY WEBSITES

As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. Pet Paradise Supermarket is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.

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COOKIES AND INTEREST-BASED ADVERTISING

Tracking tools we use. We and our service providers collect information about users over time and across different websites and devices through the use of tracking tools including cookies, web beacons, device identifiers and other online information-gathering tools (collectively, "cookies"). While the cookies that we use may change from time to time, we use cookies for the same purposes, including:

  • To authenticate your account and store your password if you are a registered account holder;

  • To monitor performance of our Services;

  • To learn more about the way you interact with our content;

  • To personalize your experience on our Sites, Apps and Social Media Services;

  • To optimize and tailor our Sites and Apps;

  • To make product recommendations and provide you with advertising content on our Services and elsewhere in which we think you will be interested;

  • To measure the effectiveness of personalized ads;

  • To pursue analytics and research to help us improve our Services and product offerings;

  • To better understand our Site visitors and App users and their respective interests, including by learning about your online activities across devices.

 

Interest based advertising. We and our service providers use cookies to learn about what ads you see, what ads you click, and other actions you take on our Sites, Apps and other sites. This allows us to provide you with more useful and relevant ads on both Pet Paradise Supermarket-owned and operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our Sites or Apps, visiting sites that contain our content or ads, interacting with our tools or using our payment services. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (DAA) (a coalition of marketing, online advertising, and consumer advocacy organizations). See "Advertising Preferences and Opt-out" below to opt-out of such advertising.

Third party advertising management partners may help us display tailored content to our customers' interests and serve interest-based advertising on our behalf. We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may collect information through cookies about your browsing activity on our website to display interest based ads. Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third- party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Privacy Policy. Please contact them directly for more information about their privacy practices.

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ADVERTISING PREFERENCES AND OPT-OUT

Cookies: The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies. If you wish to block cookies on our App, you will need to delete the application from your mobile device.

Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives at the phone number or email address below, under Questions. You also may follow opt-out unsubscribe instructions included in our promotional e-mail. Please note that removal of user information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information. If you opt-out of marketing communications, you will continue to receive transactional communications, such as e-mail or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.

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​CHANGES TO THIS POLICY

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. If we make any changes, we will change the Last updated date above and post the new Privacy Policy here: https://www.Pet Paradise Supermarket.com/app/content/privacy. You should consult this Privacy Policy regularly for any changes.

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GOVERNING LAW

By choosing to visit our Services, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Florida, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the terms of use applicable to the Services. You also agree to abide by any limitation on damages contained in the terms of use of our Services.